CREDO

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Whether you're a daily drinker, wholesale customer, or just discovering CREDO, we're here to help. Below you'll find answers to the most common questions we receive. If you still have questions, feel free to contact us.

Ordering & Shipping

Q: Do you ship coffee?
A: Yes! We ship freshly roasted coffee beans anywhere in the United States via USPS or UPS.

Q: When will my order ship?
A: Most orders ship within 1–3 business days. You’ll receive a confirmation email with tracking information once it ships.

Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a tracking number via email.

Q: What if my package is lost or damaged?
A: Please reach out to us at orders@credocoffeeroasters.com with your order number, and we’ll do our best to resolve the issue quickly.

Q: Do you ship internationally?
A: At this time, we only ship within the U.S.

Our Coffee

Q: Where do your coffee beans come from?
A: We source high-quality, specialty-grade coffee from trusted farmers and importers across Latin America, Africa, and Asia. All our coffee is traceable and ethically sourced.

Q: How fresh is your coffee?
A: We roast in small batches and ship orders within days of roasting to ensure peak freshness.

Q: How should I store my coffee?
A: Store your coffee in a cool, dry place in an airtight container. Avoid the refrigerator or freezer.

Q: Do you offer ground coffee?
A: Yes, you can select your grind type (whole bean, drip, espresso, etc.) at checkout.

Q: How long does coffee stay fresh?
A: We recommend using your coffee within 2–4 weeks of the roast date for peak flavor, though it’s still safe to brew after that.

Q: Do you offer decaf coffee?
A: Yes, we offer a decaffeinated option, using natural decaffeination methods like Swiss Water Process.

Subscriptions & Wholesale

Q: Do you offer coffee subscriptions?
A: Yes! Our subscription service delivers fresh coffee straight to your door on your schedule. You can customize your frequency, quantity, and grind type.

Q: Can I modify or cancel my subscription?
A: Absolutely. Log into your account to adjust or cancel anytime. Need help? Contact us at orders@credocoffeeroasters.com

Q: Do you offer wholesale accounts?

A: Yes! We work with cafés, restaurants, churches, offices, and more. Learn more on our Wholesale Coffee page and submit an inquiry to get started.

Q: Is there a minimum order for wholesale?
A: Yes. Our wholesale minimum starts at 10lbs per order, which can be split between different offerings or packaging types.

Accounts & Support

Q: Do I need an account to order?
A: No, but creating an account lets you track orders, manage subscriptions, and view purchase history easily.

Q: I forgot my password. What do I do?
A: Click "Forgot password?" on the login page to reset your password via email.

Returns & Refunds

Q: Do you accept returns?
A: Because coffee is a perishable item, we cannot accept returns on roasted coffee. However, if there’s an issue with your order, please contact us—we’re happy to help.

Q: Do you offer refunds?
A: If there’s a mistake with your order (wrong item, damaged goods, etc.), please contact us within 7 days of delivery so we can make it right.